Returns Policy
This policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy, the terms and conditions shall prevail.


Unwanted Returns

Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:
  1.  Goods must be returned within 7 working days of receipt of the goods.
  2.  Our customer service department must be contacted before any return is made to obtain the necessary returns reference.
  3. All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable.
  4. Carriage charges for unwanted returns will be at your expense. We will be happy to arrange collection via carrier if needed.
  5. Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
  6. We cannot accept the return of any item that has been manufactured to your specification.
  7. Your return should be accompanied by a proof of purchase, your name, address and phone number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.